Send your device to iExperts from anywhere in Australia.
Mail your iPhone, iPad, MacBook, Samsung, Google Pixel or other device to our Sydney CBD repair centre. We inspect, repair and return it safely.
From form submission to return delivery.
Send your device to iExperts in a few simple steps. We receive your device, inspect it, contact you with the repair details, then return it after repair and payment.
Submit the form
Complete the mail-in repair request form with your contact details, device model and repair issue.
Print & pack
Print your confirmation email or form summary and include it with your device. Use bubble wrap and a strong box.
Send to iExperts
Send your device to our Sydney CBD repair centre using Registered Post or a courier with signature delivery.
Repair & return
We contact you after arrival. After quote approval, repair completion and payment, we return your device safely.
Send your device to
Please include your printed confirmation with the device.
Suite 9A, Level 9
The Dymocks Building
428 George Street
Sydney NSW 2000
Use tracked delivery
We recommend Registered Post or a courier with signature delivery. Please keep your tracking number until your device arrives at iExperts.
Send your phone, tablet or computer by mail.
Our mail-in repair service is available for many common devices, including iPhone, iPad, MacBook, Samsung, Google Pixel, Android devices and selected laptops or tablets.
Not sure if your device is suitable?
Please contact iExperts before sending unusual, heavily damaged or liquid-damaged devices. Some repairs may need confirmation before posting.
iPhone & iPad
Common Apple device repairs can be handled by mail after form submission and inspection.
- ✓iPhone screen, battery and charging port repairs
- ✓iPhone camera, back glass and selected internal repairs
- ✓iPad glass, LCD, battery and charging port repairs
- ✓Selected board-level inspection cases
MacBook
Display, battery, keyboard, trackpad, charging issue and data-related inspections.
Android Devices
Samsung, Google Pixel and selected Android phones or tablets accepted by mail.
Selected Devices
Selected laptops, tablets and other devices may be accepted after confirmation.
Inspection First
Final repair options and pricing are confirmed after inspection once your device arrives.
Pack it properly before you send it.
Before posting your device, please follow the packing steps below. This helps reduce transit damage and makes it easier for iExperts to identify your repair request as soon as it arrives.
Print & pack
Print your confirmation email or form summary, include it with the device, and protect everything using bubble wrap and a strong box.
Send to iExperts
Use Registered Post or a courier with signature delivery and keep your tracking number until the parcel arrives at iExperts.
Inspection & repair
After arrival, iExperts inspects the device, contacts you with the quote, then proceeds once the repair is approved.
Return delivery
Once the repair is completed and payment is confirmed, we pack the device and return it safely to you.
Before you send your device
- ✓Submit the mail-in repair form first
- ✓Print the confirmation email or form summary
- ✓Include the printed confirmation with your device
- ✓Use bubble wrap to protect the device
- ✓Use a strong box, not a soft envelope
- ✓Remove SIM cards, memory cards and cases
- ✓Use tracking and signature delivery
- ✓Keep your tracking number
Packing reminder
Please do not send loose devices in paper satchels or unprotected envelopes. Phones, tablets and laptops should be wrapped carefully to reduce the risk of damage in transit.
If your device is unusually damaged, bent, liquid-damaged or missing parts, please contact iExperts before posting it.
iExperts
Suite 9A, Level 9
The Dymocks Building
428 George Street
Sydney NSW 2000
Clear delivery and return policy.
Please use a tracked delivery service when sending your device to iExperts. After inspection and repair, we will contact you with the next steps before return delivery.
How shipping works
Your device is sent to our Sydney CBD repair centre first. Once it arrives, we check the repair request, inspect the device and contact you before proceeding.
Send with tracking
Registered Post or courier with signature delivery is recommended.
We contact you after arrival
We confirm the received device and repair details before proceeding.
Repair approval first
Final repair options and pricing are confirmed after inspection.
Payment before return
After repair completion and payment, we send the device back safely.
Completed repairs
Return delivery is included for completed repairs after payment has been confirmed.
Unrepaired returns
If the repair is declined, the device is unrepairable, or the device needs to be returned without repair, return postage may apply.
Send your parcel to iExperts
Please include your printed confirmation email or form summary inside the box so we can match your device to your repair request.
Suite 9A, Level 9
The Dymocks Building
428 George Street
Sydney NSW 2000
Please read before sending your device.
Mail-in repairs are simple, but a few details are important before posting your device. Please check the notes below to avoid delays, missing information or return postage issues.
Before repair can proceed
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Back up your data where possible
Please back up your device before sending it. Some repairs or inspections may involve risk to stored data.
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Inspection before final quote
Final repair options and pricing are confirmed after the device arrives and has been inspected by iExperts.
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Approval required before repair
We contact you after inspection. Repairs proceed only after quote approval or confirmation from the customer.
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Remove accessories before sending
Please remove SIM cards, memory cards, cases, screen covers and unnecessary accessories before posting.
Terms & Conditions
Mail-in repairs are subject to our repair terms, inspection process, warranty conditions and return delivery policy.
View Terms & ConditionsContact iExperts
Contact us before sending your device if you are unsure about the repair, device condition or mail-in suitability.
Ready to send your device to iExperts?
Submit your mail-in repair request first. After submitting the form, print your confirmation email or form summary and include it with your device before sending it to our Sydney CBD repair centre.
Contact iExperts
Contact us before posting your device if you are unsure about the model, repair issue or mail-in process.
Frequently asked questions.
Common questions about sending your device to iExperts for mail-in repair, return delivery, payment and the repair process.
Still unsure?
Contact iExperts before posting your device if you are not sure whether your repair is suitable for mail-in service.
Do I need to submit the form before sending my device?
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Yes. Please submit the mail-in repair request form first. After submitting, print the confirmation email or form summary and include it inside the package with your device.
What address should I send my device to?
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Send your device to: iExperts, Suite 9A, Level 9, The Dymocks Building, 428 George Street, Sydney NSW 2000. Please include the printed confirmation with your device.
How should I pack my device?
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Use bubble wrap and a strong box. Do not send loose devices in envelopes or soft packaging. Please remove unnecessary accessories such as cases, SIM cards, memory cards, chargers and cables unless we ask you to include them.
What postage service should I use?
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We recommend Registered Post or a courier service with tracking and signature delivery. Please keep your tracking number until your device arrives at iExperts.
What happens after my device arrives?
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Once your device arrives, our team will inspect it and contact you with the repair details, quote and estimated turnaround time. We will not proceed with repair work without your approval.
When do I pay for the repair?
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Payment is arranged after the repair is completed. Once payment has been completed, we will return your device using a tracked delivery service.
Is return delivery free?
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For completed repairs, return delivery is free. If the repair is declined, the device is unrepairable, or you request the device to be returned without repair, a $20 return postage fee may apply.
Should I back up my device before sending it?
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Yes, where possible. Please back up your data before sending your device. iExperts is not responsible for data loss unless a specific data recovery or data backup service has been agreed.
